Terms and Conditions

General Terms and Conditions (GTC)

Epro 360 LLC

66 West Flagler Street, Suite 900

Miami, Florida 33130

United States

in Europe vis-à-vis consumers represented by

Jonas Kehrbaum

Konrad-Zuse-Ring 11

14469 Potsdam, Germany

§ 1 Scope of application

(1) These General Terms and Conditions (hereinafter: GTC) apply to all contracts concluded between us:

Epro 360 LLC, 66 West Flagler Street, Suite 900 Miami, FL 33130, United States and you as our customer in relation to our programs and services. The GTC only apply if you are a consumer. 

(2) All agreements made between you and us in connection with the contract result in particular from these terms and conditions, our written order confirmation, if applicable.

(3) The version of the GTC valid at the time the contract is concluded shall apply.

§ 2 Subject matter of the contract

(1) We offer our customers the provision of web-based agency and consulting services with the aim of providing our customers with an individual study opportunity in the USA. The consulting services are either standardized or individualized, depending on your booking. The respective service description results directly from our offers. 

(2) Epro 360 cannot guarantee the placement of a study place or a scholarship at a specific university pre-selected by the customer if this university was not previously the result of the research process.

(3) We do not owe any specific success beyond the provision of the services booked by the customer. The booking of our programs and services is mostly carried out using remote means of communication, but is not limited to this.

(4) In relation to the content and execution of this agency and consultancy agreement, Epro 360  reserves the right to determine the specific manner of performance, provided that such determination is made reasonably, equitably, and in good faith, and does not conflict with applicable law. 

§ 3 Conclusion of contract

(1) The presentation and advertising of our services on our websites, brochures or within advertisements (e.g. on Facebook) does not constitute a binding offer to conclude a contract with us.

(2) The offer/contract text is stored by us after conclusion of the contract and can be requested from us by the customer for the duration of the statutory retention obligations. 

§ 4 Conditions of the service

(1) If there are delays on the part of the customer (e.g. late payment of invoices and late provision of documents), late fees may be incurred which must be paid by the customer.

(2) The Customer undertakes to follow Epro 360's instructions regarding deadlines, documents to be submitted and application strategies. It is expressly agreed that at least two applications will be sent to universities that are classified as safe by Epro 360.

(3) Appointment bookings in relation to so-called video calls are binding. Epro 360 charges a fee of €100 for the first no-show if the customer books a 1:1 call with an Epro 360 expert after conclusion of the contract and then does not show up for the appointment. In addition, the €100 fee is also due if the student does not inform the Epro 360 consultant in good time of the missed appointment or of the request to change the original appointment. The Epro 360 counselor should be notified at least 24 hours prior to the originally scheduled appointment. The second no-show/postponement/cancellation without timely notification will incur a fee of €200; the third time a fee of €300 and so on. 

(4) Expected duration of degree programs until graduation: Unless otherwise agreed in the basic contract, the expected duration of the degree program in the USA will be as follows:  Bachelor's degree program: 4 years // Master's degree program: 2 years

(5) The student is required to submit all acceptance letters/notifications, financial aid letters/notifications, and I-20 documents if requested by Epro 360.

§ 5 Term and termination

(1) The duration of the agency and consultancy services is determined individually by the terms of the agency agreement and the resulting time window. In the case of payment progress by milestone (defined under point 3.2), the duration of the contract is determined by the fulfillment of the milestones and not by the start of the studies. Services booked beyond the start date of the study program in the USA (e.g. job placement in the USA) are also provided by Epro 360 after the start of the study program.

(2) Within the term of a consultancy agreement and also before its commencement, premature termination is excluded. The right of both parties to terminate the contract (including without notice) for good cause shall remain unaffected. This exclusion of premature termination is in accordance with applicable European and national laws.

(3) A pause or non-utilization of the service does not justify a refund or non-payment of outstanding items to Epro 360.

§ 6 Prices, terms of payment, SEPA direct debit, invoice

(1) All prices quoted to you are gross prices including statutory value added tax, if applicable. 

(2) The provider is entitled to commission a third-party company based within the EU (e.g. Copecart, Digistore24) to process the payment to the customer, provided the customer agrees to this.

(3) The remuneration for our services is generally due in full upon conclusion of the contract, unless otherwise agreed with the customer in the individual contract.

(4) You can transfer the price owed to one of our specified accounts at your discretion:

(5) The customer shall receive an invoice for the services booked.

(6) After expiry of the 14-day withdrawal period, Epro 360 may demand the full contract value. Any personal changes (e.g. illness, financial situation of the family, change of plans) do not justify a reduction of the contract value to Epro 360, because Epro 360 has to create and therefore pay for the care capacity until the visa is obtained when the contract is signed.

§ 7 Rights of use

(1) Reproduction and/or forwarding to third parties is only permitted with prior express permission.

(2) We have copyrights to all images, films and texts published on our websites. Use of the images, films and texts is not permitted without our express consent and will be prosecuted by us under civil and criminal law in the event of infringement.

(3) Subject to individual agreements to the contrary, a simple and non-transferable right of use to our content exists exclusively for the duration of the contract term.

§ 8 Warranty

(1) We shall be liable for material defects or defects of title in accordance with the applicable statutory provisions under the Sale of Goods Directive (2019/771) and relevant national laws, where applicable. The limitation period for statutory claims for defects is two years and begins with the delivery of the service.

(2) Any seller's warranties given by us for certain items or manufacturer's warranties granted by the manufacturers of certain items shall apply in addition to the claims for material defects or defects of title within the meaning of para. 1. Details of the scope of such warranties are set out in the warranty conditions which may be enclosed with the items.

§ 9 Conduct and consideration

(1) The customer is obliged to take our interests into account when submitting ratings and comments within social media. In particular, the customer may not publish / disseminate any untrue factual claims or abusive criticism about us and our programs. 

(2) If the customer participates in our communities and groups (e.g. on Facebook), he is obliged to protect our interests there as well. We are entitled to temporarily or permanently exclude the customer from participation in communities and groups if the customer violates or impairs our interests within the group/community (e.g. by making statements that are detrimental to our business).

§ 10 Liability

(1) We shall be liable to you in all cases of contractual and non-contractual liability in the event of intent and gross negligence in accordance with the statutory provisions for damages or reimbursement of futile expenses.

(2) In other cases, we shall only be liable – unless otherwise regulated in paragraph 3 – in the event of a breach of a contractual obligation, the fulfillment of which is essential for the proper execution of the contract and on the observance of which you as a customer may regularly rely (so-called cardinal obligation), limited to compensation for foreseeable and typical damage. In all other cases, our liability is excluded, subject to the provision in paragraph 3.

(3) Our liability for damages resulting from injury to life, body or health and under the Product Liability Act shall remain unaffected by the above limitations and exclusions of liability.

(4) Epro 360 is not liable for failed applications if the Customer does not follow the advice given by Epro 360, in particular with regard to: the observance of application deadlines, the type of documents submitted, or the obligation to apply to universities classified as safe.

(5) If students do not meet the academic requirements for admission to a four-year university and have the option of attending a community college, please note that community colleges have a different ranking system and Epro 360 cannot guarantee that all community colleges offered are in the top 25% of US universities.

(6) For transfer students from community colleges: Epro 360 is not responsible for finding a subsequent university after two years if the student is unable to achieve a minimum 3.0 grade point average (American GPA) required to transfer from a community college to a desired subsequent university by the time the student earns a bachelor's degree.

§ 11 Right of withdrawal

(1) Consumers have a right of withdrawal, about which we will inform them separately by e-mail before the contract is concluded.

§ 12 Applicable law, dispute resolution

(1) The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods. If you have placed the order as a consumer and have your habitual residence in another country at the time of your order, the application of mandatory legal provisions of this country shall remain unaffected by the choice of law made in sentence 1.

(2) Dispute resolution: The EU Commission has created an internet platform for the online settlement of disputes. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online sales contracts. Further information is available at the following link: http://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

GTC as of February 12, 2025 © – Reproduction prohibited

Authorization for Epro 360 LLC to process data and transfer customer information to third parties

In accordance with the General Data Protection Regulation (EU-GDPR), which came into force on May 25, 2018, Epro 360 is obliged to do so:

1. disclose all third-party vendors that Epro 360 uses to ensure the best possible application process for Epro 360 students,

2. justify and explain why the data is being stored

3. to have everything confirmed by the students.

By signing the contract, the customer acknowledges and agrees to the following:

Epro 360 uses the following third party providers: (The reason why Epro 360 uses each provider is indicated in the brackets).

• https://www.typeform.com/ (Epro 360 uses Typeforms to record the student profile or to collect feedback from the student, among other things).
• https://www.pipedrive.com/ (Epro 360 uses Pipedrive as CRM.)
• https://basecamp.com/ (Epro 360 uses Basecamp as a way to maintain communication around the application process and keep all parties up to date).
• https://drive.google.com/ (Epro 360 uses Google Drive to store and create the complete application documents).
• https://mail.google.com/ (Epro 360 uses Gmail to communicate with students to receive digital documents and may also create a separate Gmail account on behalf of the student to facilitate communication with the university).
• https://meet.google.com/ (Epro 360 uses Google Meet to enable digital video conferencing. Epro 360 can record conversations with students for training purposes and for quality assurance after the start of the collaboration. This will be communicated to the students).
• fireflies.ai/ (Epro 360 can be used for training purposes and for quality assurance Fireflies for recording content from video conferences).
• https://app.pandadoc.com/ (to enable the simple and secure conclusion of digital contracts)
• https://quickbooks.intuit.com/ (Epro 360 uses Quickbooks for invoicing and accounting).
• https://www.zapier.com (Epro 360 uses Zapier as an interface program between the tools listed above)
• https://www.9h05.com/en/, https://thetranslationcompany.com (for translations)
• https://www.monday.com (for the structured provision of the service)
• www.kajabi.com (for the implementation of online training courses)
• Optional: WhatsApp (to offer faster and more personalized customer support throughout the process).

To enable students within the Epro 360 community to get in touch with each other in the best possible way and to organize personal meetings if necessary, the company will compile relevant information in a database and make it available internally in the Epro 360 community. This may include information such as each student's county, state and country, as well as their field of study, to help students better connect with others who live nearby or have similar interests. Epro 360 customers may opt out of the publication of personal data from this internal database at any time.